Shipping policy

Below is a professional shipping policy you can customize for gentlebeauty.co.nz. It follows common eCommerce best practices and includes the key information customers and platforms like Google expect to see. Delivery times and fees are examples—you should adjust them to match your actual shipping process.

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Gentle Beauty. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During busy periods or promotional events, processing times may be slightly longer. (bonjourskin.com)

Shipping Times

New Zealand

  • Standard Shipping: 2–7 business days

Australia

  • Standard Shipping: 5–10 business days

International Orders

  • Standard Shipping: 7–15 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays. (bonjourskin.com)

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

We may occasionally offer free shipping promotions. Any applicable free shipping threshold will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. We cannot guarantee changes after an order has been processed. Orders returned due to an incorrect address may require an additional shipping fee for redelivery.

Delayed Deliveries

While we strive to deliver every order on time, delays caused by courier services, customs inspections, weather, or other circumstances beyond our control may occur. We appreciate your patience and understanding.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact page on gentlebeauty.co.nz. We are always happy to assist.